The essential BSNL customer care number offers comprehensive support through various toll-free numbers and helpline services to address customer queries and complaints. The telecom provider maintains dedicated contact channels for different services including landline, mobile, broadband, and FTTH.
Essential BSNL Customer Care Numbers
General Support Numbers
- 1800-4444: Universal helpline for all BSNL services including BSNL recharge plans
- 198/1500: Main customer care for landline and broadband
- 1800 345 1500: Toll-free number for non-BSNL users
- 1503 or 1800 180 1503: Mobile services helpline
Service-Specific Helplines
- BSNL Broadband Support: 1800 345 1504 for complaint booking
- Enterprise Services: 1800 425 7007 for MPLS VPN/ILL/Bulk SMS
- BSNL FTTH Services: 1800-4444 for WhatsApp and call support for high-speed broadband services
Digital Support Channels
- SMS Service: 94821 57007
- Email: ebenquiry@bsnl.co.in
- Self-care Portal: Available 24×7 for online complaint registration
Emergency Support
- Network Issues: 1503 (Mobile), 1500 (Landline)
- Billing Complaints:
- DND Registration: 1909
Service Center Support
The complaint procedure involves:
- Contact the primary helpline numbers
- Register complaint and obtain ticket number
- Track complaint status through self-care portal
- Escalate to appellate authority if unresolved
BSNL Important Toll Free Numbers
| Service Type | Number | Availability |
|---|---|---|
| Landline & Broadband | 1800-345-1500 | 24×7 |
| Mobile Services | 1800-180-1503 | 24×7 |
| FTTH Support (High Speed Broadband) | 1800-4444 | 24×7 |
| Enterprise Solutions | 1800-425-7007 | Business Hours |
Additional BSNL Services
While customer care is essential for resolving issues, BSNL offers a wide range of services to meet various communication needs. From prepaid plans with long validity to specialized offerings like the BSNL Vidya Mitram scheme for students, BSNL continues to innovate and provide solutions for different customer segments. For those interested in business opportunities, BSNL also offers options to become a BSNL distributor or franchisee, allowing individuals to be part of the telecom industry’s growth.
How to register a complaint for BSNL services?
Contact 1800-4444 for general complaints or use service-specific numbers mentioned above.
What is the BSNL WhatsApp customer care number?
1800-4444 serves as both call and WhatsApp support for FTTH queries.
How to check complaint status?
Visit the BSNL self-care portal or contact the respective helpline numbers with your complaint reference number.
What is the escalation process for unresolved complaints?
If complaints remain unresolved through primary channels, contact the Appellate Authority in your circle.
How to register for BSNL DND services?
Dial 1909 (toll-free) to register for either full or partial blocking of commercial communications.
