Here is a detailed overview of the BSNL Safe Custody with new charges, activation process, and related plans with applicability.
What is BSNL Safe Custody?
BSNL Safe Custody is a service offered by Bharat Sanchar Nigam Limited to keep landline, broadband, and fiber connections inactive temporarily while maintaining the connection details.
Customers can avail of this service by paying nominal charges depending on their connection type and location.
This service is particularly useful for customers who may not need their connection for a certain period but want to avoid permanent disconnection.
Key Highlights:
- Primary Purpose: Temporarily suspend your BSNL connection without losing it.
- Applicable Services: Landline, broadband (DSL), fiber (FTTH), and air fiber connections.
- Minimum Period: 1 month.
- Charges: Paid in advance and vary for urban and rural areas.
Benefits of BSNL Safe Custody
- Retain your landline or BSNL Fiber or broadband number without paying regular rental charges.
- Avoid disconnection hassles when you don’t need the connection temporarily.
- Cost-effective solution for customers who are relocating temporarily or traveling abroad.
BSNL Safe Custody Charges and Plans
The revised safe custody charges for various BSNL services are as follows:
| Service Type | Monthly Charges ₹ | Half-Yearly Charges ₹ | Annual Charges ₹ |
|---|---|---|---|
| Landline on Copper (Urban) | 50 | Not Applicable | Not Applicable |
| Landline on Copper (Rural) | 30 | Not Applicable | Not Applicable |
| Broadband on Copper (Urban & Rural) | 99 | 499 | 799 |
| BSNL Fiber Plans /Air Fiber (Urban & Rural) | 99 | 499 | 799 |
- GST is excluded from the above charges.
- Payment must be made in advance.
- The modem or accessories provided by BSNL must be returned during the safe custody period.
- Customers can restore their connection anytime within the safe custody period.
How to Activate BSNL Safe Custody?
To activate the BSNL safe custody plan, follow these steps:
- Submit a Written Request: Visit your nearest BSNL office or submit an online application clearly stating that you want to place your connection under safe custody.
- Pay the Charges: Pay the applicable charges as per your connection type and duration in advance if required or pay when bill raised for next coming bill.
- Return Equipment (if applicable): If you have rented modems or other accessories from BSNL, return them to avoid additional charges.
Online Activation:
You can also submit a BSNL safe custody application online by logging into your account on the BSNL Selfcare portal and filling out the required form.
How to Remove or Deactivate BSNL Safe Custody?
To restore your connection from safe custody:
- Contact your nearest BSNL office or customer care center.
- Submit a request for restoration of safe custody services, where there is no requirement of specified mandatory request letter format.
- Pay any applicable restoration charges, such as BSNL broadband safe custody restoration charges, if required only.
In addition to safe custody plans, and in the case of mobile users, BSNL offers an auto validity extension feature that ensures uninterrupted service by automatically renewing your plan, so just learn more about the BSNL auto validity extension feature to avoid manual recharges.
FAQs about BSNL Safe Custody
What is the minimum safe custody period?
The minimum period is one month, but customers can restore their connection anytime during this period.
Are there any restoration charges?
Yes, restoration charges may apply depending on your service type and location.
Can I opt for safe custody for my fiber connection?
Yes, both BSNL fiber and air fiber connections are eligible for safe custody under specific plans.
How much are the safe custody charges for rural landlines?
For rural landlines, the monthly charge is ₹30.
Is GST included in the charges?
No, GST is excluded from the listed charges and will be added separately.
Can I apply for safe custody online?
Yes, you can submit a BSNL safe custody application online through the official portal.
What happens if I don’t return rented equipment during safe custody?
You may incur additional charges if rented equipment like modems is not returned during the safe custody period. By understanding these details about BSNL Safe Custody, customers can make informed decisions about temporarily suspending their connections while retaining their numbers or services at minimal cost.
