BSNL Complaint Online Registration and Tracking Status Guide

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Vedansh

BSNL Guides

PAN India Telecom Operator Bharat Sanchar Nigam Limited (BSNL) offers a streamlined process for customers to register and track BSNL complaint online with new interface.

Whether you face issues with BSNL broadband speed, landline services, Bharat Fibre including Voice and Internet, Wings, BB Over WiFi, BB Over EPABX, Bharat Air Fibre, the ISP ensures efficient resolution through its self-care portal and customer support channels.

This article provides a step-by-step guide to registering and tracking complaints and highlights essential contact details for BSNL customer care.

BSNL Complaint Online

How to Register BSNL Complaint Online

If you’re experiencing issues with BSNL services, you can easily file a complaint online through the BSNL self care portal with simple steps as below:

  1. Open BSNL Self-Care Portal page by using selfcare.bsnl.co.in/tungsten/UI/facelets/login.xhtml
  2. Navigate to the “Register Complaint”
  3. Select the Service Type
  4. Choose the relevant service category from drop down
    • Landline and Broadband,
    • Bharat Fibre Voice and Broadband,
    • Wings,
    • BB Over WiFi,
    • BB Over EPABX,
    • Bharat Air Fibre and AirFibre Voice.
  5. Enter your service ID (landline number, broadband account number, or mobile number).
  6. Provide details about the issue you’re facing.
  7. Click on Submit Request.
  8. A unique docket number will be generated for your complaint.

Alternatively, you can register complaints at BSNL customer care number through toll-free numbers:

  • Landline/Broadband/FTTH: Dial 198 or 1500.
  • Mobile Services: Dial 1503.
  • General Customer Care: Dial 1800-345-1500.

Steps to Track Your BSNL Complaint Online

Once you’ve registered a complaint, you can monitor its status using BSNL online tracking system. Here’s how:

  1. Access the Self-Care Portal:
    • Visit the same portal where you registered your complaint.
  2. Navigate to “Track Complaint”:
    • Click on the “Track Complaint” option available on the homepage.
  3. Enter Details:
    • Input your unique docket number and captcha code.
  4. View Status:
    • Click “Submit” to check the current status of your complaint.

This process ensures transparency and allows customers to stay informed about their complaint resolution progress.

Common Issues and Contact Numbers

BSNL provides dedicated helplines for various services:

  • Broadband Speed Issues: Dial 198 or 1800-345-1500.
  • BSNL Landline Complaint No for Landline Dead Complaints: Use 1500 or 1800-345-1500.
  • BSNL optical fibre complaint: Call 1800-345-1504.

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