BSNL has introduced four robust grievance redressal systems for its mobile customers, ensuring swift resolution of network issues and other complaints. These user-friendly platforms aim to enhance customer satisfaction and streamline the complaint management process
BSNL Comprehensive Grievance Redressal Mechanisms
24/7 Call Center Services
BSNL’s call center is available round the clock, offering support in both Telugu and English. Customers can dial 1503 from BSNL mobiles or 1800-180-1503 from other networks. For network-related issues, BSNL Recharge plan issues and Broadband issues, the concerned call center executives collect detailed location information and immediately route complaints to the concerned BA’s network team.
Customers can conveniently register their grievances through the BSNL PGRMS portal (https://pgrms.bsnl.co.in/). This efficient system routes complaints to the appropriate BA Nodal officer for prompt resolution. Users can easily track the status of their complaints, ensuring transparency throughout the process.
For customers experiencing issues with their BSNL bills or payments, the PGRMS portal also handles billing-related grievances. You can easily register complaints about incorrect charges or payment discrepancies through this platform.
Government Grievance Portal
BSNL has integrated its complaint management system with the government’s PG Portal (https://pgportal.gov.in/). This platform allows customers to file complaints and monitor their progress, leveraging the government’s robust grievance redressal infrastructure
Social Media Engagement
Recognizing the power of social media, BSNL now accepts complaints through its official Facebook, Instagram, and Twitter handles. A dedicated team compiles these grievances and routes them to the concerned departments for swift action.
| Grievance Channel | Contact Details | Key Features |
|---|---|---|
| Call Center | 1503 (BSNL) / 1800-180-1503 (Others) | 24/7 support, Multilingual |
| BSNL PGRMS | https://pgrms.bsnl.co.in/ | Online registration, Status tracking |
| PG Portal | https://pgportal.gov.in/ | Government integration, Complaint monitoring |
| Social Media | Official BSNL handles | Multi-platform support, Centralized compilation |
These comprehensive grievance redressal systems demonstrate BSNL’s commitment to customer satisfaction and service quality improvement. By offering multiple channels for complaint registration and resolution, BSNL aims to address network issues promptly and enhance overall user experience
FAQs:
Q: How can I register a network-related complaint with BSNL?
A: You can dial 1503 from your BSNL mobile or 1800-180-1503 from other networks to reach the 24/7 call center.
Q: Can I track the status of my complaint online?
A: Yes, you can track your complaint status on both https://pgrms.bsnl.co.in/ and https://pgportal.gov.in/.
Q: Are BSNL’s grievance redressal services available in regional languages?
A: The call center services are available in Telugu and English.
Q: How does BSNL handle complaints received through social media?
A: A dedicated team compiles social media complaints and routes them to the concerned departments for resolution.
Q: What information should I provide when registering a network-related complaint?
A: Provide your location details, including address and nearest landmark, for efficient complaint resolution.
